Director of Rooms
Miami, FL
Full Time
Executive
Mr. C Coconut Grove is Hiring: Director of Rooms
Mr. C Coconut Grove is seeking a dynamic Director of Rooms to lead our Rooms Division team and ensure exceptional guest service. This position offers a competitive salary, commensurate with experience, and a comprehensive benefits package for eligible full-time employees, including medical, dental, vision, a 401(k) retirement savings plan, vacation time, paid time off (PTO), parking, and meals. If you are passionate about luxury hospitality and ready to make a lasting impact, we invite you to apply and join our exceptional team today!
Who We Are
From fourth-generation hospitality leaders, brothers Ignazio and Maggio Cipriani, comes Mr. C Miami Coconut Grove—an oasis in bustling South Florida with breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by Arquitectonica with interiors by Martin Brudnizki Design Studio, the hotel features 100 guestrooms and suites with private outdoor terraces, a signature Italian dining concept, and the rooftop Bellini Restaurant and Bar. Mr. C is renowned for delivering attentive European service complemented by luxury accommodations and amenities.
Your Role as Director of Rooms
The Director of Rooms provides leadership and operational oversight for all aspects of the Rooms Division, including Front Office, Guest Services, Housekeeping, and Engineering. This role ensures smooth daily operations, the highest level of guest satisfaction, and adherence to Mr. C’s brand standards and values. Reporting to the Hotel Manager, the Director of Rooms collaborates with various departments to deliver exceptional service, drive team performance, and achieve financial goals.
Essential Functions and Responsibilities
This description outlines essential functions and responsibilities while allowing for additional tasks as needed. It does not constitute an employment contract, as employment with Mr. C is “at-will.”
Ready to Join Our Team?
We value your time, and our application process is quick and mobile-friendly. If this opportunity excites you, please complete our initial 3-minute application. We look forward to meeting you!
Equal Employment Opportunity
Mr. C Coconut Grove is an equal opportunity employer and welcomes applications from individuals of all backgrounds.
Mr. C Coconut Grove is seeking a dynamic Director of Rooms to lead our Rooms Division team and ensure exceptional guest service. This position offers a competitive salary, commensurate with experience, and a comprehensive benefits package for eligible full-time employees, including medical, dental, vision, a 401(k) retirement savings plan, vacation time, paid time off (PTO), parking, and meals. If you are passionate about luxury hospitality and ready to make a lasting impact, we invite you to apply and join our exceptional team today!
Who We Are
From fourth-generation hospitality leaders, brothers Ignazio and Maggio Cipriani, comes Mr. C Miami Coconut Grove—an oasis in bustling South Florida with breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by Arquitectonica with interiors by Martin Brudnizki Design Studio, the hotel features 100 guestrooms and suites with private outdoor terraces, a signature Italian dining concept, and the rooftop Bellini Restaurant and Bar. Mr. C is renowned for delivering attentive European service complemented by luxury accommodations and amenities.
Your Role as Director of Rooms
The Director of Rooms provides leadership and operational oversight for all aspects of the Rooms Division, including Front Office, Guest Services, Housekeeping, and Engineering. This role ensures smooth daily operations, the highest level of guest satisfaction, and adherence to Mr. C’s brand standards and values. Reporting to the Hotel Manager, the Director of Rooms collaborates with various departments to deliver exceptional service, drive team performance, and achieve financial goals.
Essential Functions and Responsibilities
- Lead and inspire the Rooms Division team, setting clear objectives and fostering a culture of service excellence.
- Ensure all guest interactions meet or exceed Mr. C’s luxury service standards, with particular focus on VIP guests.
- Oversee daily operations in Front Office, Housekeeping, Engineering, and Guest Services, addressing any challenges promptly and professionally.
- Analyze and monitor key performance metrics (occupancy, ADR, RevPAR) to achieve revenue and operational goals.
- Develop and implement strategies to enhance guest satisfaction, ensuring prompt resolution of complaints or concerns.
- Manage departmental budgets, monitor expenses, and implement cost-saving measures without compromising quality.
- Recruit, train, and develop team members, fostering a positive work environment and promoting employee growth.
- Maintain compliance with all safety, sanitation, and operational standards.
- Collaborate with other department leaders to ensure seamless service delivery and adherence to Mr. C’s mission and values.
- Experience: Minimum of 5 years in a leadership role in hotel operations, with Rooms Division experience preferred.
- Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Skills:
- Exceptional leadership, decision-making, and problem-solving abilities.
- Strong organizational skills with the ability to multitask and thrive under pressure.
- Proven financial acumen, including budgeting and cost control.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Proficiency in Microsoft Office and property management systems (PMS).
- Grooming: Maintain a neat, clean, and professional appearance in line with Mr. C’s grooming standards.
This description outlines essential functions and responsibilities while allowing for additional tasks as needed. It does not constitute an employment contract, as employment with Mr. C is “at-will.”
Ready to Join Our Team?
We value your time, and our application process is quick and mobile-friendly. If this opportunity excites you, please complete our initial 3-minute application. We look forward to meeting you!
Equal Employment Opportunity
Mr. C Coconut Grove is an equal opportunity employer and welcomes applications from individuals of all backgrounds.
Apply for this position
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